The Village of Howard stays on top of municipal customer requests and more effectively manages their own tasks by utilizing AssetAlly® for their GIS. They’ve simplified their process and improved communications through using Work Orders and Saved Projects features/tools.
UTILIZING WORK ORDERS FOR SPECIAL GARBAGE AND BRUSH PICKUPS
Like many municipalities, the Village of Howard fields municipal customer calls for special garbage pickups and brush collections on a weekly basis. Before using Work Orders in AssetAlly®, staff would track these requests using paper forms. While paper forms ultimately got the job done, occasionally a garbage pickup or brush collection wasn’t completed because the written request was misplaced or accidentally thrown away.
With Work Orders in AssetAlly®, the Village is on top of the game when it comes to special garbage pickups and brush collections. Anytime a call comes in with a new request, staff create a new work order, and throughout the week DPW employees work their way through the requests and complete each task.
“Before AssetAlly®, managing paper copies got to be a lot and did not give us the ability to track outstanding or scheduled work orders. AssetAlly® now allows us to do just that, and it also stores historical work order records which is helpful for us to see the work we’ve completed, and if anyone is abusing the services we provide.”
Mr. Farr also noted that viewing open work orders on the AssetAlly® map gives his crew the ability to geographically see where work is needed, saving staff time by allowing them to group tasks in the same geographic area of the Village.
The Village took a unique approach to their special garbage and brush pickup work order display by creating a project that selectively shows these specific tasks, changing the traditional Work Orders map view. This helps them differentiate these types of work orders from others in their GIS.
REPORTING SNOW REMOVAL AND MAILBOX REPLACEMENTS
The old saying “accidents happen” is especially true during Midwestern winters. Heavy snowfall makes for treacherous road conditions, and it’s not uncommon for snowplows to cause accidental damage to residential mailboxes. When these accidents happen in the Village of Howard, the Village creates a work order containing the property location and a photo of the damage.
Like their special garbage and brush pickups, the Village created a project in AssetAlly® that contains all mailbox damage-related work orders. This keeps similar tasks in one location, painting a geographic image of where mailbox repair work is needed in the community. Once a mailbox is repaired, the work order is closed out and removed from the saved project. This does not remove the work order from the GIS all together; the record is still there and available for reference anytime it is needed.
SERVICES PROVIDED
GIS Needs Assessment
AssetAlly Implementation
